Policies

When shopping at Nima Stoneware you acknowledge the following

listings

Each piece is unique—this includes glaze variations and slight imperfections. If an imperfection exists, product listings include disclosure where necessary and include reduced price.

While every effort to maintain colour accuracy is listing images has been made, actual colour may vary slightly from screen-to-screen due to technological limitations.

Ceramic production is a lengthy and highly creative process and prices reflect this. When purchasing a piece, you acknowledge years of ceramic practice, hours of production, as well as material and labour costs, including pieces “sacrificed to the ceramic gods” during production. Handmade is never cheaper than machine made—it’s simply not financially feasible, nor fair, for it to be.

Available styles will vary with time and there is no guarantee your favourite style will appear again. Availability is on a first-come, first-serve basis. Please add your email to an item waitlist and/or inquire when something desired is not currently listed.  

orders + Shipping

Currently Nima Stoneware only ships within Canada and the United States. If shipping to elsewhere is desired, please contact the artist, Natalie, directly to discuss a custom shipping quote for your order. Orders are processed in 1–2 business days. All prices are in Canadian dollars.

For orders within Canada:
$15 parcel shipping applies for the first item and $3 for each additional item.
$6 bubble mailer shipping for jewelry-only order.
Free local pickup in Vancouver. Contact the artist, Natalie, to arrange.

For orders to the United States:
$22 parcel shipping applies for the first item and $3 for each additional item.
$12 bubble mailer shipping for jewelry-only order.

If the shipping rate exceeds the above, Nima Stoneware may contact the customer to adjust the rate to cover cost. If this occurs, orders will not be shipped until the customer agrees to and provides payment for the revised shipping rate. In the event of shipping rate dispute, an order may be cancelled by the customer or Nima Stoneware at any time.

refund policy

Should you not be satisfied with your order in any way, Nima Stoneware will make every effort to make it right. While refunds are not possible, exchange or replacement may be available depending on the piece. Contact the artist, Natalie, to discuss.

commissions

Commissions of unique, custom pieces are not possible at this time. Commission work can be highly stressful, especially when setup for small-batch, hobbyist production as Nima Stoneware is. The artist, Natalie Gagnon, is a full-time instructor of communication design and must maintain focus on “the day job” while keeping ceramics meditative. Sorry to disappoint. However, slight alternate requests on existing forms may be possible. Please inquire should you wish for something not currently listed.